Terms of Service
These Terms of Service ("Terms") govern your use of the services provided by Insurebotsolutuions LLC, a Hawaii limited liability company with its principal place of business in Honolulu, Hawaii ("Insurebotsolutions," "we," "us," or "our"). By booking or using any GHL Account Set-Up sessions or related services, you agree to be bound by these Terms, which are effective upon posting.
1. Company Information and Contact Details
Insurebotsolutuions LLC is a Hawaii limited liability company with its principal place of business in Honolulu, Hawaii. Unless otherwise specified, references to “Insurebotsolutions,” “we,” “us,” or “our” in these Terms refer to Insurebotsolutuions LLC. You may contact us regarding these Terms or our services at: Email: [email protected].
2. Description of Services
Insurebotsolutions provides GHL Account Set-Up sessions that are delivered as single, sixty (60) minute, a la carte service appointments. Each paid session is focused on configuration, optimization, or troubleshooting of a specific CRM component within your existing GoHighLevel (GHL) account. By way of illustration only, example session types may include, without limitation: Full CRM Setup, Calendar & Booking configuration, Automations, or Custom Pipelines.
Each session covers only the specific item you select and book at the time of scheduling. One appointment corresponds to one booked item. The session includes set-up, basic testing, and activation of the selected component within your existing GHL account, based on the information and access you provide. Any additional work, changes, or components beyond the booked scope will require a separate, additional booking and payment. We do not guarantee that every requested outcome can be achieved within a single sixty (60) minute session, particularly where your requirements are complex or dependent on third-party systems or prior configurations.
3. Eligibility and Account Access
You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, and have the legal authority to bind the business or entity on whose behalf you are engaging our services. You are responsible for ensuring that all information you provide to us in connection with booking or using our services is accurate, current, and complete.
To enable us to perform the GHL Account Set-Up session, you must provide us with timely access to your existing GHL account and any other necessary credentials, permissions, documentation, or information reasonably requested by us prior to the scheduled appointment. Failure to provide the required access or information in advance, or at the start of the session, may prevent us from performing the services and may result in rescheduling or cancellation in accordance with the Payment Terms and Rescheduling and Cancellation Policy set forth in these Terms.
4. Payment Terms
All GHL Account Set-Up sessions are offered as one-time, fixed-fee services. Payment for the applicable session is due in full at the time of booking and is required to secure your one-hour appointment. By submitting your payment information, you authorize us (or our third-party payment processor) to charge the indicated payment method for the total amount due, including any applicable taxes or fees, in accordance with the payment terms presented at the time of purchase.
5. Rescheduling and Cancellation Policy
You may reschedule a booked session one (1) time without penalty, provided that you follow the rescheduling instructions communicated at the time of booking or in your confirmation communications. Any additional reschedule requests beyond the first reschedule will incur a non-refundable rescheduling fee of twenty-five dollars (US $25) per additional reschedule, which must be paid prior to confirmation of the new appointment time.
If you cancel a session less than twenty-four (24) hours before the scheduled start time, your payment is non-refundable and you will not be entitled to any credit, refund, or additional session, except to the extent required by applicable law. If you cancel a session more than twenty-four (24) hours before the scheduled start time, you will receive a credit for a future session in an amount equal to the fees paid for the cancelled session, subject to any time limits or additional terms communicated to you at the time the credit is issued. Credits are not redeemable for cash and may only be applied to eligible future services offered by Insurebotsolutions, except where otherwise required by applicable law.
Except where prohibited by applicable law, there are no cash refunds for cancelled or unused sessions. In circumstances of documented hardship or other exceptional situations, Insurebotsolutions may, in its sole discretion, consider exceptions to this policy on a case-by-case basis; however, nothing in these Terms obligates us to grant any such exception, and any decision we make in one instance does not create a continuing practice or obligation to do so in the future.
6. Nature of Services; Client Responsibilities
Our GHL Account Set-Up sessions are provided on a collaborative, “done-with-you” basis. This means that we work with you to configure and optimize designated components within your existing GHL account, but we do not assume responsibility for operating your business, managing your CRM on an ongoing basis, or completing work that requires your independent actions, approvals, or content. These services are not “done-for-you” services, and certain tasks must be completed by you or your team.
You agree to actively participate in each session, including by attending the appointment (in person or virtually, as applicable), providing timely feedback and approvals, supplying accurate content or data as requested, and promptly completing any tasks or follow-up items assigned to you. If you fail to attend the scheduled session, do not reasonably cooperate, or do not complete your responsibilities, we may be unable to complete the work. In such cases, you will not be entitled to any refund, and any rescheduling or additional work will be subject to our then-current fees and policies.
7. No Legal, Tax, or Financial Advice
Our services are limited to operational, technical, and strategic support related to configuration and use of CRM and related tools within your GHL account. We do not provide legal, tax, financial, accounting, or other professional advisory services. Any information, suggestions, or recommendations provided during sessions or in related materials are for general informational and educational purposes only and should not be relied upon as a substitute for advice from qualified professionals licensed in your jurisdiction.
8. Intellectual Property
All templates, workflows, automations, funnels, scripts, documentation, training materials, and other content, tools, or resources that we create, provide, or configure for you in connection with the services (collectively, “Materials”) are and will remain the intellectual property of Insurebotsolutions or its licensors, unless expressly stated otherwise in a separate written agreement signed by us. Subject to your timely payment of all applicable fees and your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use such Materials solely for your internal business purposes and solely within your own GHL account.
You may not reproduce, distribute, modify, adapt, sell, license, or otherwise exploit the Materials for the benefit of any third party, or allow any unauthorized third party to access or use the Materials, except as expressly permitted by us in writing. All rights not expressly granted in these Terms are reserved by Insurebotsolutions and its licensors. You acknowledge that GHL and any other underlying software, platforms, or services used in connection with our work remain the property of their respective owners and are subject to their own separate terms and conditions and license agreements.
9. Third-Party Services
Our services may involve setting up, configuring, or integrating your GHL account with third-party platforms, applications, or services (collectively, “Third-Party Services”), including, without limitation, GoHighLevel itself and any email, SMS, payment, telephony, or other tools you choose to connect. Third-Party Services are provided solely by the respective third-party providers and are governed by their own terms, conditions, and privacy policies. You are solely responsible for reviewing, understanding, and complying with those separate agreements.
Insurebotsolutions does not control and is not responsible or liable for the availability, performance, security, features, or terms of any Third-Party Services. We do not endorse or assume any responsibility for Third-Party Services, and we make no warranties or representations of any kind regarding them. Any issues, outages, limitations, or changes in Third-Party Services (including GHL) may affect or limit the functionality of your configurations, and you agree that we will not be liable for any such impacts.
10. Limitations of Liability
To the maximum extent permitted by applicable law in the State of Hawaii and throughout the United States, Insurebotsolutuions LLC, together with its members, managers, employees, contractors, agents, and representatives (collectively, the “Insurebotsolutions Parties”), will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of the services, the Materials, or these Terms, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages or such damages were reasonably foreseeable.
Without limiting the foregoing, in no event will the total aggregate liability of the Insurebotsolutions Parties for any and all claims, losses, or damages arising out of or relating to the services, the Materials, or these Terms exceed the total amount actually paid by you to Insurebotsolutions for the specific session giving rise to the claim. The existence of more than one claim will not enlarge this limitation of liability. Certain jurisdictions do not allow the exclusion or limitation of certain damages; solely to the extent that such laws apply to you, some or all of the above exclusions and limitations may not apply, and our liability will be limited to the maximum extent permitted by applicable law in the State of Hawaii.
11. Warranty Disclaimers
To the fullest extent permitted by applicable law in the State of Hawaii and throughout the United States, the services, the Materials, and any related information or support are provided on an “AS IS” and “AS AVAILABLE” basis, with all faults and without warranties of any kind. The Insurebotsolutions Parties expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement, and any warranties arising out of course of dealing, usage, or trade practice.
Without limiting the foregoing, we do not warrant that the services or any configurations, automations, or integrations we implement will be uninterrupted, error-free, secure, or free of harmful components, or that they will meet your specific requirements or produce any particular business, financial, or operational results. You understand and agree that your use of the services and the Materials is at your sole risk, and that you are solely responsible for evaluating the suitability of our services for your business and for complying with all applicable laws and regulations in your jurisdiction.
12. Dispute Resolution; Governing Law; Venue; Arbitration; Class-Action Waiver
These Terms, and any dispute, claim, or controversy arising out of or relating to these Terms, the services, or the Materials, will be governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict-of-laws principles or rules that would result in the application of the laws of any other jurisdiction.
Before initiating formal dispute resolution, the parties agree to first attempt, in good faith, to resolve any dispute or claim informally through discussions, which may include a phone or video conference. If the dispute is not resolved within a reasonable period of time (not to exceed thirty (30) days from the initial written notice of the dispute, unless extended by mutual agreement), either party may pursue the further dispute resolution procedures described in this Section.
Except for claims that may be brought in small claims court, any dispute, claim, or controversy arising out of or relating to these Terms, the services, or the Materials shall be resolved exclusively through binding individual arbitration administered by a reputable arbitration organization under its applicable rules then in effect. The seat and place of arbitration shall be Honolulu, Hawaii. The arbitration shall be conducted in the English language before a single arbitrator with experience resolving commercial disputes. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.
YOU AND INSUREBOTSOLUTIONS AGREE THAT ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. YOU AND INSUREBOTSOLUTIONS EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN OR SEEK RELIEF THROUGH ANY CLASS OR REPRESENTATIVE ACTION AGAINST THE OTHER PARTY, WHETHER IN ARBITRATION OR IN COURT. IF, FOR ANY REASON, A DISPUTE IS PERMITTED TO BE FILED IN COURT RATHER THAN ARBITRATION, THE PARTIES AGREE THAT THE EXCLUSIVE VENUE FOR SUCH COURT PROCEEDINGS SHALL BE THE STATE AND FEDERAL COURTS LOCATED IN HONOLULU, HAWAII, AND THE PARTIES HEREBY CONSENT TO THE PERSONAL JURISDICTION OF SUCH COURTS AND WAIVE ANY OBJECTION BASED ON INCONVENIENT FORUM OR LACK OF JURISDICTION.
13. Changes to These Terms
We may update, modify, or replace these Terms from time to time, in our sole discretion, to reflect changes in our services, business practices, or applicable laws. When we make changes, we will post the updated Terms to the website or platform where our services are offered and will revise the “effective upon posting” statement or otherwise indicate that the Terms have been updated. The updated Terms will be effective immediately upon posting, unless a later effective date is expressly stated.
Your continued booking or use of the services after the updated Terms are posted constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop booking and using the services. We encourage you to review these Terms periodically to stay informed about our current terms and conditions.
14. Miscellaneous
Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
Entire Agreement. These Terms, together with any additional terms or policies referenced herein or presented at the time of booking, constitute the entire agreement between you and Insurebotsolutions with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to such subject matter.
Waiver. Any failure by Insurebotsolutions to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Insurebotsolutions.
Assignment. You may not assign, delegate, or transfer these Terms, or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, and without notice to you, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
Force Majeure. We will not be liable for any delay or failure in performance of our obligations under these Terms to the extent caused by events or circumstances beyond our reasonable control, including, without limitation, acts of God, natural disasters, public health emergencies, strikes or labor disputes, acts of government or regulatory authorities, outages or failures of the internet or telecommunications networks, or other similar events, whether or not foreseeable.
Headings. Section and paragraph headings in these Terms are for convenience only and have no legal or contractual effect. Any references to “including” or similar terms will be construed as meaning “including, without limitation.”
